SLA Maintenance Contracts
Standard Service Maintenance
Optimized for specialized residential properties, small storefront locations, or standard localized surveillance maps.
- Bi-monthly remote firmware configuration verification mapping
- Remote optimization sweeps of CCTV security storage drives
- Technical phone helpdesk line availability
- Next-business-day on-site physical diagnostic engineering response
Premium Care SLA Subscription
Engineered for business hubs, critical storage architectures, high-density networks, and uninterrupted CCTV perimeters.
- 24/7 Remote system monitoring and analytic threshold alarming
- Quarterly physical system cleaning, lens focus loops, and connector diagnostics
- Immediate Hardware Hot-Swap Stock Access (Zero down-time loop setups)
- Guaranteed Critical 4-Hour On-Site Engineer Routing Window